Updated Dispensary Hours Hatfield Heath
Monday 10am - 1pm, 2pm - 6.30pm
Tuesday 10am - 1pm, 2pm - 4.30pm
Wednesday 10am - 1pm, 2pm - 6.30pm
Thursday 10am - 1pm, 2pm - 6.30pm
Friday 10am - 1pm, 2pm - 6.30pm
Face coverings are no longer required by law in indoor venues, however NHS patients and visitors must continue to wear face coverings (unless exempt) and follow social distancing measures in healthcare settings.
Please help keep staff and others safe. We must continue to reduce the risk of infection.
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
Click here for more information
Available for over 80’s
Wednesday 6 October and Thursday 7 October 2021 at The Stansted Surgery.
These are pre-bookable appointments. To book, please call 01279 818057 or 01279 818058
BOOSTERS need to be 6 months/24 weeks after your second covid vaccine.
We will message our eligible patients on the 1st of October.
Covid Vaccine update:
Its great news that the Oxford AstraZeneca Covid vaccine has been approved. We would kindly ask our patients not to contact us in the meantime, but As soon as we know when we are scheduled to get the vaccination we will be in touch with our patients accordingly.
Thank you for your co-operation.
Ordering of Prescriptions:
As from 1st June 2021 you will no longer be able to order a repeat prescription over the telephone.
To order a repeat prescription you will either need to do this online or leave your repeat slip in black post box located outside of the surgery door.
We urge all patients to join online services if they have access to a smartphone/ipad/PC etc.
We will only accept telephone orders from housebound patients or those who have previously discussed this with us.
To gain access to online services please speak to a member of the reception or dispensary team.
Information from the Care Quality Commission
Our practice was inspected by the Care Quality Commission (CQC) in September 2019, we are very proud to announce that we are GOOD in the fields of Effective and Well Led, thanks to all concerned.
Unfortunately most of our nursing team have been struck down with covid 🤒. We will have to cancel most of our nurse/HCA face to face appointments this week.
If you have a telephone nurse appointment this will still go ahead as some of the staff can work from home.
Our reception team will be in touch with patients that have a face to face nurse/HCA appointment this week to rebook you. We advise anyone with a blood test to rebook for their local hospital with the following link https://www.swiftqueue.co.uk/pah.php
We also have a number of other staff off with covid too, so please be kind as we are short staffed this week. It is totally out of our hands I’m afraid.
We have asked neighbouring practice nurses to help if they can, along with out of hours clinics for more appointments.
Thank you for understanding 🙏🏻
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Representatives of Eden Surgeries were delighted to attend the recent Patient meeting in White Roding to discuss concerns over dispensary services, appointment availability, and telephone access and update on surgery news.
Our Practice Manager Peter Eldon outlined the current surgery performance and improvement initiatives, whilst our Senior Partner Dr Lauble provided an insight into the clinical pressures within the Primary Care network.
Offers of community support were well received, and meeting representatives were invited to join our Patient Participation Group to ensure continuity of feedback.
We would like to thank everyone for their constructive comments and contributions during the evening, and we look forward to improved community relations with all patients.
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On Tuesday 10th May both dispensaries will be closed for the day. This is for mandatory staff training and stocktake.
If you need to collect medication that is already dispensed and you have received a text message informing you, then you can go to reception to collect. Please do not come to collect if you have not received a message.
We are sorry for any inconvenience caused during this time.
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Welcome To Eden Surgeries
Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Welcome to the website for Eden Surgeries at Hatfield Heath and Hatfield Broad Oak. We are a progressive practice located near the Essex / Hertfordshire border.
New patients can register and existing patients who have signed up for SystmOnline can book some types of appointments and request repeat medication.
The practice aims to provide the best possible health care for patients in a friendly and efficient environment. Our continuing development is very important to us and we welcome comments and feedback in all areas of our service. Why not consider joining our Virtual Patient Group and have your say in the practice?
The Practice was founded by Drs John and Kate Bennison in 1959. It was originally based in their house in Hatfield Broad Oak, and was combined with a mobile surgery which they drove around the villages. The first surgery in Hatfield Heath was built in 1968 and was replaced with the present building in 1990. When the Drs Bennison retired in 1988, the practice at Hatfield Broad Oak moved into temporary accommodation and then moved again to Cannons Lane in 1989. Over the years, the number of patients we serve has increased from 700 to over 9000.