Prescriptions at Eden

The Repeat Prescription Process

A repeat prescription is for medications on your prescription slip that the doctor would like you to continue on a regular basis. A list can also be found on your online account.  

Repeat prescriptions can be ordered as follows - 

• using the NHS app

• using SystmOnline

• using the Airmid App.

• In person by ticking the boxes on your green repeat medication slip and posting through the black prescriptions post box by the surgery doors, or popping it into reception.

• By telephone if you are housebound or have previously agreed this with us 

You can Call the Prescriptions telephone line on 01279 730616 (option 3) between 10.00am and 1.00pm Monday to Friday if you have a problem with your order.

We urge all patients to use online services if they can. Speak to a member of the reception or dispensary team for more information.

You can register for SystmOnline by asking at reception who will provide a username and password for you, or download the Airmid app from the google or apple app store.

Why can’t I order my medication online?

Medication is prescribed for a limited number of issues, for example – 3 monthly prescriptions. So when all issues have been fulfilled, the prescription becomes FOC (Full On Computer) which means that a clinician now needs to re-authorise a further issue of the prescription.

The clinician will check that your meds are still the most appropriate for you, and when this is done - it  may take a few working days - you can reorder online again.

You can tell us that you need your meds to be re-authorised by - 

• • writing in the comments box in the NHS APP

  • in the comments section of your paper prescription

  • or by calling our prescriptions line between 10am and 1pm Mon to Fri.

If you are likely to run out of medication before the GP approves a new issue, we will provide 1 month’s supply to bridge the gap. Call our prescription line to arrange this.

Pharmacies Can Help...

For other questions about your prescription you can visit your local pharmacist who can answer questions about your prescription, and suggest medicines available to buy without a prescription.

Many pharmacies are open until late and at weekends - find one here - and have a private room to discuss your issues with a staff member. You do not need an appointment.

A pharmacist can offer advice on minor illnesses such as - 

• • Coughs

  • Colds

  • Sore throats

  • Tummy trouble

  • Aches and pains

The NHS Presciption Charge is currentlty set at £9.90 per item

Details of the current charges and prescription exemptions are available on the NHS website