Eden Surgeries - News

Bank Holiday Friday 8th May 2020

Eden Surgeries will be open from 8.00am to 18.30pm this Bank Holiday Friday (May 8). Please don’t visit the practice, call first for advice. If you think you have symptoms of Coronavirus visit www.111.nhs.uk/covid-19 If you are unable to manage your Coronavirus symptoms, have been instructed to do so or do not have access to the internet, then please call NHS 111. For further information on NHS services available on the Bank Holiday please visit: https://bit.ly/CPCCGbankholiday

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Hay fever or coronavirus: The symptoms compared

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COVID-19 information for parents

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.

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Easter Bank Holidays

The Hatfield Heath Surgery will be open Good Friday and Easter Monday for emergency appointments. This is to help ease the pressure from 111 calls and hospital visits. Please call the switchboard number should you have any issues 01279 730616. Thank you.

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Covid-19 Self-isolation Certificates

Please be aware that the Eden Surgeries cannot issue certificates for patients that are self-isolating because of Coronavirus. Instead you need to look online at https://111.nhs.uk/isolation-note Please do not call or come into the surgery to ask for an isolation note as we will be unable to help you.

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Vulnerable Patients

High Risk / Extremely vulnerable patients NHS England is sending out letters to all High Risk / Extremely vulnerable patients, we currently do NOT have a copy of this list. You can register yourself as High Risk / Extremely vulnerable on www.gov.uk/coronavirus-extremely-vulnerable. If you need help with shopping or medication delivery then please ring 0333 3408 218.

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Appointments - PLEASE READ

As you know we are under increasing pressure dealing with COVID19 and trying to keep patients safe, this means that you will automatically be offered a telephone appointment in the first instance, we are discouraging patients from coming into the practice unless necessary. There is an increased pressure on the telephone system as a result, and whilst we are putting extra staff on to cover the phones you might have a longer wait than usual. Please do consider signing up for SystmOnline and please do confirm your contact details so that we can keep in touch. Thank you.

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Online booking

“In line with the latest advice from NHS England regarding Covid-19 we have had to suspend our online booking service. ALL patients, regardless of their reason for needing to be seen, must be screened over the telephone before being invited to attend the surgery. Please telephone 01279730616 to arrange an appointment. Please check we have your current contact details. We thank you for your understanding and apologise for any inconvenience caused.”

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Coronavirus

If you have travelled abroad in the last 14 days or been in contact with someone with suspected Coronavirus please read the following: The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/. NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. Use this service if: • you think you might have coronavirus • in the last 14 days you've been to a country or area with a high risk of coronavirus • you've been in close contact with someone with coronavirus. Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

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Surgery Closure in March

Please note that Hatfield Heath surgery will be closed for staff training on Saturday 7th and Saturday 21st March 2020. You will not be able to collect any prescriptions or medication on these days. Sorry for any inconvenience caused.

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